This policy covers how bonusph collects, uses and protects the information tied to your account — from login details and transaction records to the device you use when you access the lobby. Availability of our services depends on local law and eligible regions; this policy applies wherever access is permitted.
Account data handled with care
Coins. ph, InstaPay and PESONet transaction records kept on file
You control your data requests
Contact us directly for any privacy concern
POLICY POSTURE
How bonusph Handles Your Personal Information
When you open an account on bonusph, we collect the details you provide directly — your name, contact information, and the payment identifiers linked to your preferred method, such as Coins. ph, InstaPay or PESONet. We also collect data generated by your use of the platform: session logs, wallet activity, game history and device identifiers. This data is used to maintain your account, process transactions, verify eligibility under applicable local law, and communicate with you about account-related matters. We do not use your data to serve advertising for third parties. Retention periods follow the requirements of applicable regulations in eligible regions; transaction records are kept for as long as legally required and no longer. We apply access controls so that only the account and operations functions that need your data can reach it. If you use InstaPay or PESONet for a withdrawal, the reference numbers generated in that flow are stored as part of your transaction record — you can view these in your account history after login. Any change to how we process your data will be reflected in an updated version of this page.
Coins. ph
InstaPay
PESONet
Account wallet history
Session and device logs
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy is specific to bonusph and the account you hold with us. It does not extend to external services, linked third-party sites or the internal policies of payment networks you use to fund your account. Understanding the boundary helps you know who to contact when a question arises.
Account Access
All data tied to your bonusph account — login credentials, session history, wallet balances and verification records — falls inside this policy. You can review and request corrections to this data through account settings or by contacting support.
Transactions
Payment records for Coins. ph, InstaPay and PESONet transfers processed through bonusph are covered here. Reference numbers, amounts and timestamps are stored in your account history. The payment networks themselves operate under their own separate policies.
Site Content
Data generated when you browse game categories, open a studio lobby or interact with site features is captured as session data under this policy. This includes which game rooms you visit and how long a session runs — used only for account and service purposes.
Third-Party Services
External links, payment gateways and game content studios operate under their own data terms. Once you leave bonusph or interact with a third-party network, this policy no longer applies. Check the relevant service's own terms directly.
YOUR ACCOUNT CHOICES
Practical Steps You Can Take Under This Policy
You have concrete actions available to you regarding the data we hold. You can request a copy of the personal information associated with your account, ask us to correct details that are inaccurate, or raise a question about how a specific piece of data is being used. These requests are handled through our support channel. For most routine corrections — such as updating a contact number or email address — the fields are editable directly in your account settings after login. For requests that require verification before we can act, we will ask you to confirm your identity using the method on file. We aim to acknowledge data requests promptly and will follow up through the contact method registered to your account. If you have a Coins. ph or InstaPay reference you want confirmed against your transaction record, include it in your message so our team can locate the entry quickly.
Review Your Records
Log in and open your account history to see transaction entries, session dates and the contact details we hold. Reference numbers from Coins. ph, InstaPay or PESONet transfers are listed there.
Correct Account Details
Editable fields — email, contact number, linked wallet identifier — can be updated in account settings. Changes that affect verification status may require a support request before they take effect.
Raise a Privacy Question
Send your question to our support team through the contact options shown on this page. Include your registered email and a short description of the data point you are asking about so we can respond accurately.
Request Data Removal
Where local law and our retention obligations permit, you can request that specific personal data be removed from our records. Contact support with the details and we will confirm what can be actioned and the expected timeline.
REACH OUR TEAM
How to Contact bonusph About This Policy
For any question about how your data is handled — from a transaction record query to a formal correction request — reach us through the channels below. Include your registered account email in every message so we can pull your record without delay.
Email Support
Send a detailed message to our support address listed on bonusph. Include your registered email and, where relevant, a Coins. ph or InstaPay reference number so we can locate the record.
Live Chat
The live chat widget is available on bonusph for real-time account and policy queries. Start the chat from any page after login; your account context loads automatically so the agent can assist without you repeating details.
Account Settings
Routine edits — contact number, email, linked wallet — are handled directly inside account settings after login. For changes that require staff verification, use email or live chat and reference the specific field you want updated.
DATA HANDLING PRACTICES
How We Protect and Manage Your Information
Our approach to data handling covers four areas: what we store, how long we keep it, who inside the platform can access it, and how you request changes. Cookies on bonusph are used for session management and preference storage — not for cross-site advertising tracking. Account security controls limit data access to functions that have a direct operational need. Retention follows the minimum period required by applicable regulations in eligible regions, after which data is deleted or anonymised. When you want to update how we process your information, use the support contact options listed on this page.
Cookies and Session Data
We use cookies to keep your session active and remember display preferences. They are not shared with advertising networks. You can clear cookies through your browser settings at any time; doing so will log you out of your current session.
Account Security Controls
Access to your personal data inside our systems is limited by role. Staff handling payment queries — such as Coins. ph or InstaPay reconciliations — can only view the transaction fields they need to resolve your request.
Retention and Deletion
Transaction records, session logs and account identifiers are kept for the period required by applicable law in eligible regions. When that period ends, data is deleted or anonymised. You can ask about the retention period for a specific record type via support.
Policy Updates
When this policy changes, the updated version is published on this page with a revised date at the top. We will notify you through the contact method registered to your account if a change materially affects how your data is processed.
POLICY QUESTIONS
Common Questions About Your Privacy on bonusph
These are the questions our account holders most frequently ask about data handling, access rights and how to act on them.
What personal data does bonusph collect when I register?
We collect the name, email address and contact number you provide at registration, plus the payment identifier you link — such as a Coins. ph wallet or InstaPay account number. Device and session data is also captured automatically when you access the platform.
Can I see all the data bonusph holds about my account?
Yes. Log in and check your account history for transaction records, session dates and the contact details we store. For a full export or a detailed breakdown of any specific data category, send a request to our support team with your registered email.
How do I correct wrong information in my account?
Editable fields like your contact number and email can be updated directly in account settings after login. If a correction affects your verified identity details or linked wallet, contact support through email or live chat and describe the specific change needed.
Does bonusph share my data with third parties?
We do not sell your personal data. Data is shared only with the payment networks you use — Coins. ph, InstaPay or PESONet — to process your transactions, and with service providers who operate strictly under our instructions and applicable data obligations.
How long does bonusph keep my transaction records?
Transaction records are retained for the minimum period required by applicable regulations in eligible regions. After that period, records are deleted or anonymised. Contact support if you want to know the specific retention period for a particular type of record.
What do I do if I want certain personal data removed?
Send a removal request to our support team, including your registered email and the specific data you are asking about. We will confirm what can be actioned given our legal retention obligations and let you know the outcome through your registered contact method.
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