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These terms govern how your bonusph account works — what you agree to when you access the lobby, move funds through GCash, Maya, InstaPay or PESONet, and interact with any part of the platform. Access is available where local law and eligible regions permit; read this page fully before you open an account or place any activity.
By accessing bonusph — whether through a mobile browser or any other supported path — you confirm that you have read and accept these terms in full. They apply to every part of the platform: the game lobby, account wallet, transaction history and support channels. Where we update these terms, the revised version takes effect as soon as it is published at this address. Continued use of your account after a change means you accept the updated version. If any part of these terms conflicts with a specific product rule shown elsewhere in your account dashboard, the specific rule applies to that product. These terms do not override local law. Access to bonusph and the availability of any feature depends on the laws of your jurisdiction; where local law prohibits or restricts access, these terms do not create an entitlement to use the platform. Payment activity through Coins. ph, InstaPay and PESONet is subject to the transaction conditions shown at the point of use in your account. We do not set the processing rules of those payment rails; their own terms apply alongside ours.
Not everything you encounter on the platform falls under a single rule. This section sets out where these terms apply directly and where a separate framework governs your experience.
These terms govern how you create, maintain and close your bonusph account. Eligibility, login methods, account security and suspension procedures are all covered here. Actions taken in your account — including wallet activity and session history — are recorded under this policy.
Deposits and withdrawals processed through GCash, Maya, GrabPay, InstaPay, PESONet or Coins. ph are subject to both these terms and the rules of the payment provider you use. The transaction record in your account dashboard reflects the amounts and statuses we hold on our side.
Game titles available in the lobby — including those from JDB, CQ9, Habanero, PG Soft and Joker — are governed by the terms of this platform for access purposes. The game mechanics and RTP data each studio exposes are their own; we display them as supplied.
Links or integrations to external services, including payment processors and identity verification providers, operate under those parties' own terms. We are not responsible for their policies, and these terms do not extend to services outside the bonusph platform.
These terms are not one-directional. You have specific actions available to you at any point during your account life. Your transaction history — every deposit and withdrawal processed through InstaPay, GCash, Maya or PESONet — is accessible from the wallet section of your account dashboard after login. If you see an entry that does not match what you initiated, you can raise a dispute through the support channel listed in the section below. Account profile details such as your registered name, contact number and linked e-wallet can be reviewed under account settings; corrections that affect identity records may require verification steps shown in that same panel. If you want to understand how a specific term applies to your situation, submit a query through our support path and we will respond with the applicable clause. You may also request that your account be closed at any time; the process and any conditions on outstanding wallet balances are shown in your account settings under the close account option.
Open your account dashboard and navigate to the wallet or transaction history section. Every completed deposit and withdrawal is listed there with the date, amount and payment method used — GCash, Maya, InstaPay or PESONet as applicable.
Account settings show the fields you can update directly. For changes that affect your registered identity or linked payment method, the verification steps required are displayed inline — follow those instructions as shown.
Use the support contact path listed on this page to submit a specific question about how a clause applies to your account. Reference the section title and your account ID so we can respond with the relevant detail without delay.
The close account option is in your account settings. Any wallet balance conditions that apply before closure are stated there. We process closure requests according to the steps shown at that point — not on a separate timeline.
If something in these terms is unclear or you need to raise a concern about your account, these are the paths available to you. Each channel is monitored; include your account details and the specific term or transaction you are asking about so we can respond accurately.
Start a live chat session from the support widget on any page inside your logged-in account. This is the path for real-time queries about transactions, account status and term clarifications.
Send a detailed query to our support address, which is shown in your account dashboard under Help. Include your registered account email, the relevant section of these terms, and the transaction ID if your question relates to a payment.
The Help Centre in your account dashboard covers the most common questions about policy, transactions and account settings. Check there first — if your answer is not there, escalate through live chat or email.
Account integrity and data handling sit at the centre of these terms. We collect only the information needed to operate your account, process transactions through supported payment rails and respond to your support queries. We do not sell your account data to third parties. Session data and wallet activity are retained for the period required to meet the obligations stated in these terms and any applicable legal requirement in the region where access is permitted. Cookies used on the platform are limited to functional and security purposes; the full list is available in the cookie settings panel accessible from any page footer.
Your account is protected through login authentication steps shown at sign-in. If you notice unauthorised access, use the account settings security panel immediately and contact support through the live chat path to flag the incident with your account ID.
We retain transaction records, account logs and communication history for the period required by these terms and applicable local law. You can review the data we hold about your account by submitting a request through the email support path.
Cookies on bonusph are used for session management and platform security — not for advertising targeting. You can review and adjust cookie settings from the footer of any page. Disabling functional cookies may affect how your account session behaves.
To request a correction to data we hold, or to ask about a retention decision, contact support by email with your account details and the specific data point in question. We will confirm the action taken and the timeline via the same channel.
These are the questions we see most often about how these terms work in practice. If your question is not answered here, use the support paths above.
Yes. Any deposit or withdrawal you initiate through GCash, Maya, InstaPay or PESONet is covered by these terms for the bonusph side of the transaction. The payment provider's own terms also apply on their side. Your transaction record in the account dashboard shows the status we hold.
When we update these terms, the new version is published at this page address and takes effect immediately. If you continue to use your account after the update, that counts as acceptance. We aim to make material changes visible; check this page periodically if you want to stay current.
Access depends on local law and is available where local law and eligible regions permit. These terms do not create a right to access the platform in any jurisdiction where it is restricted. If access is blocked in your region, these terms do not override that restriction.
Open your account dashboard and check the transaction record in the wallet section first. If the entry does not match what you initiated, contact support through live chat with your account ID and the transaction date and amount. We will review it against our records.
Send a request to our support email address, shown in your account dashboard under Help. Include your registered account email and a clear statement that you are requesting a data summary. We will confirm receipt and the applicable timeline by the same channel.
These terms cover your access to game titles in the lobby and the wallet transactions that result from play. The game mechanics — including any RTP figures or feature rules — are governed by the studio that supplies the title. We display that information only where the studio exposes it.